Frequently Asked Questions About Lapa
Lapa 2 connects to your smartphone via Bluetooth Low Energy.
You can control unlimited Lapas with your Lapa App.
You can Scan & Beep a Lapa up to 200 feet (60m) in line of sight. This distance can be shorter depending on the environment. But because every Lapa you own connects you to the vast Lapa network, you can virtually track it anywhere. Anytime another user passes by your Lapa, they will update its position.
Lapa lasts 1 year running on a single battery, which can be easily replaced.
Lapa uses a common CR1632 watch battery.
Yes. To replace the battery, easily detach the bottom case using Lapa’s opening mechanism.
Yes. Whereas most devices choose between water resistance and a replaceable battery, Lapa’s enclosed casing means that there’s no need to compromisse, as Lapa 2 is water resistant.
Lapa 2 is very robust, built to handle all kind of shock and impact.
iOS devices with Bluetooth 4.0 and running 8.0 or above, and Android devices with Bluetooth 4.0 and running Android 4.3 or above. We test and guarantee compatibility with iPhone 4S, 5, 5S, 5C, 5S, 6, 6+, 6S, 6S+, SE, 7S, 7S+; iPad Mini, iPad 3rd and 4th Gen; iPod Touch 5th Gen; Samsung Galaxy S3, S4, S5, S6, S6Edge, S6Edge+, Note3, Note4; Google Nexus 5, 6; LG G2, G3; HTC One; Sony Xperia Z2, Z3; Moto X.
Yes. It’s absolutely free and there are no additional charges whatsoever.
Yes. The app is free and you can access your app account on multiple phones.
Yes. So that all Lapa 2’s features work flawlessly on an iOS system, the app ought to always be running on the background.
Yes. You can share any Lapa with as many people as you want.
No. Unless you explicitly decide to share access to your Lapas, or publicly report them as lost, only you can see where they are.
No. No user in the Lapa network will know when he or she passes by your Lapas, and neither will you know when you pass by theirs (unless they explicitly share or report their Lapas as lost)..
Yes, but not simultaneously.
Example: I’m just a few feet away from my Lapa and the Scan in the App keeps saying “Connecting…”, what should I do? First, try these basic troubleshooting steps: Make sure no other account is connected to your Lapa. Make sure no one with whom you shared a Lapa is connected to it. Disconnect and reconnect Bluetooth. Restart your smartphone. Open your Lapa, remove the battery and place it back in. If it doesn’t beep and flash, the battery may be dead. Make sure you always have the latest version of the App installed. If the problem persists, contact us at firstname.lastname@example.org.
Frequently Asked Questions About Payment & Shipping
We accept payments through our partner Midtrans: Credit Card, Mandiri Bill Payment and Virtual account.
Lapa is shipped all around Indonesia
Preparation for delivery usually takes 2 business days.
The estimated delivery time depends on the destination:
Jakarta – 1 to 2 business days
Java Island – 2 to 3 business days
Other parts of Indonesia – 3 to 5 business days
However, because the majority of deliveries are handled by domestic postal services, a precise date for the transit time after shipment can’t be given.
You’ll be contacted and charged the price of re-shipping. If you don’t want your package to be re-shipped and wish to cancel the order, you will be refunded for the order, minus the shipping charge.
Please be aware that shipping may take up to 5 working days. If the transit time is exceeded, please contact us at email@example.com so that we can contact JNE to find your parcel.
If you wish to place a bulk order, please contact us at firstname.lastname@example.org
Frequently Asked Questions About Returns
You can cancel your order at any time before it’s shipped.
Should you receive any items that prove to be faulty, please contact us via email@example.com with a full description of the problem and if a replacement is needed instructions will be provided. We will exchange units with manufacturing defects and damage, excluding situations caused by misuse or accident. You are responsible for the cost of returning the item to us (you will not be charged for the shipping of the replacement) and it is your responsibility to ensure safe return of the item.
We are unable to initiate a cancellation, replacement or refund for items sold by third-party sellers. You should contact the entity from which you bought the item.